Masterbook is a film production app for iPhone, iPad, Mac, and web. If you would like to request deletion of your account and associated data, follow the steps below. All requests are handled by the Masterbook developer.
Send an email to our support address
Email support@davinese.com from the address associated with your Masterbook account.
Use the subject line: Account Deletion Request
This helps us route your request immediately and begin processing it.
Include your account email in the message body
Confirm the email address tied to your Masterbook account so we can locate and delete the correct record.
We will confirm deletion within 30 days
You will receive a confirmation email once your account and data have been deleted.
Send your request to support@davinese.com with the subject line Account Deletion Request.
When your deletion request is processed, the following data is permanently removed:
| Data type | Retention after deletion request |
|---|---|
| Account credentials and profile | Deleted within 30 days |
| Production data (scenes, shots, contacts, assets, etc.) | Deleted within 30 days |
| Uploaded files | Deleted within 30 days |
| Anonymized aggregate usage metrics | May be retained; not linked to your account |
If you were a member of a production owned by someone else, the production and its data remain. Only your access and any data you personally own are removed. Anonymized, non-identifiable usage analytics are not deleted as they cannot be linked back to any individual account.