Delete Your Masterbook Account

Masterbook is a film production app for iPhone, iPad, Mac, Android, and web. You can delete your account in the Android app or request deletion by email.

How to request account deletion

In the Android app, open Settings > Data Controls > Delete Account and follow the confirmation steps. You can also request deletion by email:

1. Send an email to our support address

   Email support@masterbook.io from the address associated with your Masterbook account.

2. Use the subject line: Account Deletion Request

   This helps us route your request immediately and begin processing it.

3. Include your account email in the message body

   Confirm the email address tied to your Masterbook account so we can locate and delete the correct record.

4. We will confirm deletion within 30 days

   You will receive a confirmation email once your account and data have been deleted.

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What data is deleted

When your deletion request is processed, the following data is removed from active systems, subject to the limited retention described below:

• Your account credentials and profile
• All projects you own, including their scenes, shots, breakdowns, call sheets, schedules, and cast and crew data
• All contacts, assets, tasks, events, and files you created within those projects
• Your membership in any shared projects (your access is removed)

Retention periods

Data type	Retention after deletion request
Account credentials and profile	Deleted within 30 days
Project data (scenes, shots, contacts, assets, etc.)	Deleted within 30 days
Uploaded files	Deleted within 30 days
Limited purchase identifiers	Retained to prevent purchase reuse after account deletion and support payment review
Records of complimentary or tester access granted to your account	Removed when account deletion completes
Apple App Store and Google Play purchase notifications, including transaction details and purchase identifiers such as Google Play purchase tokens	Retained after account deletion for payment review, disputes, and maintaining purchase history independently of our billing provider; no automatic expiry
Anonymized aggregate usage metrics	May be retained; not linked to your account

Data that is kept

If you were a member of a project owned by someone else, the project and its data remain. Only your access and any data you personally own are removed. Anonymized, non-identifiable usage analytics are not deleted as they cannot be linked back to any individual account.

Subscriptions and purchases

Deleting your account does not automatically refund previously paid purchases or unused time. If you have an App Store subscription, cancel it in Apple subscriptions before deleting your account; Apple may continue billing until you cancel it. For a Google Play subscription, account deletion asks Google Play through our billing provider to stop renewal before removing account data. If renewal cannot be stopped or confirmed stopped, account deletion does not complete. Please retry account deletion. Cancellation is not retried automatically. You can also cancel in Google Play and confirm that renewal has stopped. A web subscription is canceled as part of account deletion; previously paid unused time is not automatically refunded. Month passes do not renew; deleting your account does not automatically refund their unused time.